Privacy Policy

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This includes your name, email address, company name, and payment information.

We automatically collect certain information about your device and how you interact with our services, including IP address, browser type, pages visited, and time spent on pages.

We may receive information about you from third-party services you connect to Runa, such as your knowledge base, CRM, or documentation platform.

To provide, maintain, and improve our services, including powering your AI agents and processing your knowledge sources.

To send you technical notices, updates, security alerts, and support messages.

To respond to your comments, questions, and requests, and provide customer service.

To monitor and analyze trends, usage, and activities in connection with our services.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

We may disclose your information if required by law or in response to valid legal process, or to protect the rights, property, or safety of Runa, our customers, or others.

We use industry-standard encryption (TLS 1.3) to protect data in transit and AES-256 encryption for data at rest.

We implement strict access controls, regular security audits, and follow security best practices to protect your data.

We retain your personal information for as long as your account is active or as needed to provide you services.

You may request deletion of your account and associated data at any time by contacting us at privacy@useruna.ai.

You have the right to access, correct, or delete your personal information at any time through your account settings or by contacting us.

If you are in the European Economic Area, you have additional rights under GDPR, including the right to data portability and the right to object to processing.

California residents have rights under CCPA, including the right to know what personal information is collected.

We use cookies and similar tracking technologies to track activity on our service. You can instruct your browser to refuse all cookies, though some portions of our service may not function properly without them.

If you have any questions about this Privacy Policy, please contact us at privacy@useruna.ai or write to us at: Runa AI, Inc., SoMa District, San Francisco, CA.